DELIVERY

Items in stock will generally be dispatched within 48 hours. During the current Covid-19 pandemic delivery times are longer than normal. At times, due to the handmade nature of our products, orders may take a little longer. If this is the case you will be notified as soon as we receive an order.

UK - STANDARD DELIVERY - £5.50

Includes Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Channel Islands. Delivery within 5 working days. Orders placed on a weekend or bank holiday will be processed the following working day. If your order exceeds 1kg in weight, you will be notified of any additional shipping costs. These costs are payable before items can be dispatched.

UK - EXPRESS DELIVERY - £15.00

Delivery by 13.00hrs next working day, excluding weekends and UK bank holidays. Orders must be received before 11.30hrs to guarantee a next working day delivery (excluding weekends and bank holidays). Orders placed after 11.30hrs will be delivered within 48 hours. Orders placed on a weekend or bank holiday will be processed the following working day. We cannot provide a next day service to Isle of Man, Channel Islands, Northern Ireland, the Scottish Highlands and counties north of West Lothian.

COLLECTIONS

To avoid paying delivery charges all items can be collected from the workshop by prior arrangement.

EUROPE DELIVERY

Zone 1 (Eire, Germany, Holland, Belgium, Netherlands, France) - £15.00 Delivery - approximately 7 working days. For express delivery option, please email for shipping quote before ordering. All shipping costs to be paid in full before items can be dispatched.

Zone 2 (Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden, Malta, Poland) - £20.00 Delivery - approximately 7 working days. For express delivery option, please email for shipping quote before ordering. All shipping costs to be paid in full before items can be dispatched.

WORLDWIDE DELIVERY

Canada, USA, Australia, Brazil, Japan, South Africa, New Zealand - £25.00 Delivery - approximately 10 - 14 working days. For multiple items over a total weight of 1kg / maximum package size 37cm x 48cm x 6cm shipping costs will be calculated separately and you will be notified accordingly. All shipping costs to be paid in full before items can be dispatched. For faster delivery options, please email for shipping quote before ordering. When ordering please ensure you include a telephone number as local couriers may need to contact you.

REST OF THE WORLD DELIVERY - £25.00

Delivery - approximately 14 working days. For multiple items over a total weight of 1kg / maximum package size 37cm x 48cm x 6cm shipping costs will be calculated separately and you will be notified accordingly. All shipping costs to be paid in full before items can be dispatched. For faster delivery options, please email for shipping quote before ordering.When ordering please ensure you include a telephone number as local couriers may need to contact you.

TRACKING YOUR INTERNATIONAL ORDER

All international deliveries are sent by Royal Mail International and the progress of your delivery can be tracked through their website at http://www.royalmail.com/track-trace.

CUSTOMS & LOCAL TAXES*

Please note that customers outside of the UK may incur import duty and local sales taxes on receipt of the shipment. These vary widely from country to country and are not included in your payment to The Welsh Girl. We recommend you contact your local customs office for further information. Please also note that international shipments may be subject to cross-border inspections by customs authorities and on occasion this could delay the delivery time of your goods.

When you give delivery instructions TWG cannot be held responsible for lost or stolen parcels.

DELIVERY OF CUSHIONS OUTSIDE OF THE UK

With the exception of the 12" Welsh Lovespoon cushion, cushion covers only are sent to countries outside the UK. If you wish to receive the cushion pads as well please email for shipping quote before ordering. All shipping costs to be paid in full before items can be dispatched.


RETURNS & REFUNDS

Our refund policy is for 14 days from receipt of goods but due to the handmade limited edition nature of TWG products we recommend you return items as soon as possible, particularly if you are wishing to exchange an item. If you are returning an item could you kindly email us with proof of purchase and let us know whether it is for exchange or refund - hello@thewelshgirl.com. If more than 14 days have elapsed since your receipt of goods unfortunately we cannot offer a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Please ensure the package to be returned is clearly labelled with the correct address and securely sent via a recorded delivery service with proof of dispatch and the item is fully insured. We cannot accept liability for any goods lost or damaged in transit. Also please include a print out showing proof of purchase with the goods you are returning.

RETURN ADDRESS:

The Welsh Girl - Studio, 1st Floor, St John's Chapel, Lion Street, Hay-on-Wye, Powys, HR3 5AA.

Once your return item is received we will process your refund. Refunds will only be made to the card you used to make the payment. Refunds can take up to 10 working days from receipt of goods.

Overseas Refunds - Any import duties that arise from the return of goods back to the UK will be deducted from the final refund to you.

If in doubt about anything please email or call, we’re human after all and we do like to talk to people.

EXCHANGES

Exchanges are free in the UK.

Please email us if you want to exchange an item - hello@thewelshgirl.com - and specify what you would like to exchange the item for, including colour and size. If the item is available we can then put it to one side or notify you if the item is sold out. Sadly sometimes due to the handmade, limited edition and one-off nature of our products items do sell out.

Please remember when you return a package that it is clearly labelled with the correct address, securely sent via a recorded delivery service with proof of dispatch and that the item is fully insured. We cannot accept liability for any goods lost or damaged in transit. Also please include a print-out with the goods you are returning for exchange showing proof of purchase.

Returning exchanged items for a refund - if you are returning an already exchanged item for a refund please note that the delivery cost will be deducted from the amount refunded to you.

Overseas Returns - Any import duties that arise from the return of goods back to the UK will be deducted from the final refund to you.

COMMISSIONS

All commissions have to be paid for at time of ordering and are non returnable and non refundable items.